Personal Data & Privacy Policy

This notice is to inform you of how your personal data is processed and our privacy policy for the services we provide (collectively referred to as “Privacy Policy”). The Privacy Policy discloses the privacy and personal data practices for the Tradefeeds website and services, at the website of https://www.tradefeeds.com (“Website”) for the purpose of respecting the right to privacy of our clients and website visitors in accordance with the law. This Privacy Policy applies solely to information we collect, use, disclose, transfer and process, except where stated otherwise when browsing the Website or using the services and products provided by Tradefeeds (collectively may be referred to as “the Services”).

While using or browsing the Website and/or the Services, we may ask you to provide us certain personally identifiable information (“Personal Data”) which can be used to contact or identify you, or for other purposes that we state in this Privacy Policy.

In this Privacy Policy, you will find information about:

• The information we collect;
• How we keep your personal data secure;
• Persons or places such personal data is shared and/or transferred to;
• How to correct out-of-date or incorrect personal data;
• How we will keep you updated with personal data policy changes; and
• How to address concerns over misuse of personal data.

• What Personal Data We Collect and How We Collect It

(a) Personal data means any kind of information on real persons that may be used to identify them, including but not limited to name, email address, IP number, title, etc. Even though giving us personal data is not required to browse or visit the Website, we use web analytics tools to analyze the traffic to our Website as well as the visitor behavior. In this regard, we may collect the types of your personal data we disclose in this Policy but the information collected for this purpose is anonymous or will be anonymized.

(b) We may require your personal data such as your name, company title, address, email address during the time you browse our Website, use contact channels with us or request trials and samples over the Website. We may use this data to (i) answer the above-mentioned requests and to duly provide you Services should you decide to receive them, (ii) for other purposes in relation to the Services as explained in this Privacy Policy, (iii) to answer your questions or to inform you about the Services, (iv) to request additional information or personal data from you within the limits of your express consent, (v) to improve or maintain the performance and the quality of the Services we provide, or (vi) for marketing purposes in case you have opted-in for this.

(c) We collect certain personal data during the time you use the Services, namely the APIs seen on our Website or the standalone databases open to one-time purchasing. This personal data can be your API address, personal API key assigned to you by us, dates and times of your API calls, the APIs you have used, the number of API call requests you have made, the number of API call responses you have downloaded, database download logs, depending on the type of Services you are using.

(d) In order to duly provide the Services, billing information which includes personal data is also required. This information is name, surname, the title of your company or your position in a company, the address of your residence (optional) or your company address (at least the country is required for the purpose of calculating the applicable VAT rate), your credit card details, or PayPal credentials (collectively or individually may be referred to as “Billing Information”).

For the avoidance of doubt, we do not store any sort of credit card information or PayPal details on our servers. This information is used by our payment processor partners that are leaders in their sectors to safely process the payments. The information is naturally delivered to the payment processors through the Website.

(e) We use commonly-used web tools that are Cookies and Web beacons on our Website which collects information to improve your browsing experience during your time on the Website.

By browsing the Website, we may also collect information via the commonly-used information collecting tools such as Cookies and Web beacons. This information includes your browser type, location of access, language, IP address (or the proxy server you use to access the World Wide Web), Internet service provider, mobile carrier, the pages you viewed, and the links on the Website you clicked as well as the timestamps of such views and clicks. This information is processed to run analytics to provide which countries and regions show interest in our Services and how people navigate through our Website to ultimately improve our Services and provide it to our clients in a more quality manner, in addition to saving you time in cases you visit the Website multiple times by remembering your information so you do not have to submit them more than once. It is possible to clear these Cookie logs anytime on your browser.

• How We Process Your Personal Data

How we use and process the personal data we collect depends on the activity specified in this Privacy Policy while the main purpose is to duly provide our Services and improve your overall experience as well as the Services itself, and comply with our obligations from the law.

(a) When you create an API subscription or purchase one or multiple standalone databases offered on our Website or provided to you via other channels, we process the personal data we collect to fulfill our obligations arising from the Terms and Conditions of Services, this Privacy Policy as well as the applicable law within the scope of the exact purposes and ways specified in these binding documents.

(b) We process your data to ensure its security and to avoid any unauthorized process, access, transfer, duplication, destruction, alteration of it.

(c) We process your data to ensure the security of our Website and the Services. These are non-personal data to verify and investigate any suspicious activity and inform authorities when needed as required by the applicable law.

(d) We process your data to fulfill your support requests. You may contact us anytime by filling out the form on our Website which will automatically send us your request in e-mail form, as well as through other contact channels that may be disclosed on our Website from time to time. We use the contact information you submit when you request support through any of these channels to get back to you and provide you with the information and support needed.

(e) We process your data to inform you of the essential changes in the Services, the Terms, and Conditions, this Privacy Policy as well as other binding documents or practices that we do under the Services. We also process this data to inform and contact you regarding the promotions, new releases, lifted services, about any suspicious activity related to your account, in case of a data breach, for administrative notifications, and for marketing purposes which you may opt-in or opt-out anytime.

(f) We process your data to comply with our legal obligations. Sometimes, courts or relevant authorities may require us to transfer and in other ways process your personal data for an ongoing investigation or judicial proceeding. We will process the required personal data to the extent that we comply with these requirements but will not exceed these requirements in any way and process your personal data more than we have to. On a similar basis, in the case of our legitimate interest in protection against misuse or abuse of the Services and the Website, your personal data might be subject to transfer to courts or relevant authorities for protection against any wrongful acts against Tradefeeds.

(g) We will not use your personal data for any sort of profiling activity. We only use Cookies to personalize your experience on our Website and this is optional. More information on how we use the Cookies can be found in this Privacy and Personal Data Policy.

• Transfer to Third Parties

Tradefeeds does not sell, trade, rent, transfer your personal data to third parties. We care about the secrecy of the personal data of our clients and will not subject these to expose you to unreliable marketers. However, only if you opt-in, your personal data might be shared with popular and reliable social network platforms such as Facebook for the sole purpose of advertisement and the personalization of your advertisements.

However, we may transfer and disclose your personal data with our partners or affiliates that we jointly conduct the Services to the extent that this is necessary to duly provide the Services.

We may sometimes transfer and disclose your personal data to outsourced consultants to the extent that this is necessary to duly provide our Services. In this case, the transferred personal data will be limited to the purpose of the service we receive from such outsourced consultants and the security of these will be ensured with detailed non-disclosure agreements made by and between such consultants. These outsourced consultants can be accounting, legal, banking, insurance, audit, or cyber security professionals.

• How We Keep Your Data Safe

(a) We make sure all technical, administrative and physical measures are taken in order to keep your data. In this regard, we work with the most reliable server providers, train our staff on data protection and receive security services from professionals for data that is kept physically. The measures we take for the safekeeping of your data is to keep them harmless against unlawful access, unlawful destruction or alteration, accidents, loss, unlawful transfers that can happen in online and offline environments.

(b) We do not store any credit card information. The credit card details you submit on the Website are processed by our payment processor which is a leading, trusted company in its sector. The data is transmitted by complying with the encryption standards as you may confirm by checking the “https” certificate at our Website address.

(c) Tradefeeds pays close attention to comply with at least the optimal standards the law foresees. However, it is known that no security measures can provide absolute 100% safety and security. As the personal data owner, we encourage you to set up optimal settings on access and overall security on the devices that you access the Services and the Website. We encourage you to keep your passwords and other personal data in secure environments, formats and places as Tradefeeds cannot be responsible for the third parties that get hold of such passwords as a user’s own fault or negligence.

• Cookies

Tradefeeds Website uses “cookies”. Cookies are little pieces of data stored on your hard drive that is collected during your time on the Website to improve your user experience for the following times you visit the Website. For example, some cookies are used to identify your email when you visit your dashboard, so you do not have to type it again the next time you need to log in. Cookies may be used to track your clicks and visits on the Website to target user interest.

(b) Allowing cookies is completely optional and the data collected through Cookies may be permanently deleted on your web browser settings should you decide to opt-out in the future.

(c) Advertisement platforms may use Cookies on our site. Tradefeeds does not have control over such Cookies collected by the advertisers.

• External Links

You may find external links on Tradefeeds Website from time to time. These may be direct links or hyperlinks that are accessible once you click a certain set of words that are linked to the external website (link). Tradefeeds cannot be held responsible for the content or data security measures taken by the external link owners. Please be careful when you leave our Website to access these external links in regards to their practices towards how they may process your personal data.

• GDPR

(a) We are a company founded and registered in Europe. As a result, we are fully committed to complying with the European Union General Data Protection Regulation (GDPR) and data owners’ rights that arise from GDPR which is our leading source in determining our data processing practices.

(b) GDPR, in detail, puts forward and explains how personal data must be collected, processed and transferred as well as how the data owners must be informed and enlightened about these practices. If you have any questions, requests, concerns or comments about how we practice our obligations from GDPR, or about your rights within it, feel free to contact us anytime. Our team will get back to you with clear responses within the time limit the law foresees.

(c) GDPR grants all data owners;

• The Right to Information
• The Right of Access
• The Right to Rectification
• The Right to Erasure
• The Right to Restriction of Processing
• The Right to Data Portability
• The Right to Object
• The Right to Avoid Automated Decision-Making

(d) To emphasize, you have the right to withdraw your consent on the processing of your personal data by us as well as access or deletion of it. In case of any changes in your personal data, you may also let us know of such changes and request correction of your personal data on our system anytime.

(e) If you believe the way we collect, process, and transfer your personal data infringes your rights within the GDPR, you may exercise your right to make a complaint to the relevant authority in the member state of your residence, workplace, or the place of the alleged infringement. You may view the contact details of data protection authorities at https://ec.europa.eu/justice/article-29/structure/data-protection- authorities/index_en.htm.

• Children

Tradefeeds does not allow or knowingly collect,or process any data or information in relation to minors under the age of 16 and in no way knowingly provide the Services to them.

• International Transfers

The data we collect through the Website or as we receive them from you when we provide you with the Services may sometimes be transferred to countries outside of the European Economic Area (“EEA”). Please be informed that we take all administrative and security-related measures to ensure your data is transferred safely in such case. For example, we only work with trusted server providers and cloud systems that transfer your data. We train our staff on obligations arising out of GDPR regarding international transfer of personal data. This Privacy and Data Protection Policy and all your rights arising out of it, the GDPR and other applicable law will still be valid for such transfers.

• Your Control Over Your Own Data

(a) You may opt-out of any future contact or marketing notifications from us by simply requesting us to do so.

(b) You may revoke your express consent about processing your personal data by us anytime. You may also request us to erase and permanently destroy all personal data we have of you. We will comply with your request right away and inform you of the erasure and the destruction of your personal data right away.

• Changes

In case of material changes to this Privacy and Data Protection Policy, we will send you a notification via email that informs you of the changes. In this case, we will ask you to agree to the new version of the Policy. Should you decide you do not wish to agree on the changes and would like to revoke your consent about us processing your personal data, we will stop processing your personal data. However, this may mean that we may no longer provide you with the Services.

• Consent to the Policy

You hereby agree to this Privacy and Data Protection Policy by visiting our Website or using the services provided by us. If you have any questions about this Policy or requests about your personal data rights, please contact us via email at support@tradefeeds.com